Speak to our team: 07557 989109
Warranty Information
At Climate Bros, we’re committed to providing high-quality portable air conditioning solutions you can rely on. Every eligible product is backed by a manufacturer’s warranty, giving you added confidence in your purchase.
Warranty Coverage
All eligible portable air conditioners purchased from Climate Bros are covered by the manufacturer’s warranty against defects in materials and workmanship under normal residential use. Warranty coverage begins on the original purchase date and applies only to products purchased through authorised retailers or directly from Climate Bros.
Warranty Period
Warranty periods vary depending on the product model and manufacturer. Most portable air conditioners include a warranty of up to 2 years. Please refer to your product documentation or individual product page for the exact warranty period applicable to your purchase.
What's Covered
The warranty generally covers manufacturing defects and component failures that occur during normal use. This may include faults relating to electrical components, internal cooling systems, compressors, fans, or other factory-installed parts determined to be defective under normal operating conditions.
What's Not Covered
The warranty does not cover damage resulting from misuse, accidental damage, incorrect installation, unauthorised repairs, improper maintenance, normal cosmetic wear, transportation damage after delivery, power surges, environmental conditions, or failure to follow the manufacturer’s operating instructions.
Warranty Claims
If you believe your product has developed a manufacturing fault during the warranty period, please contact our customer support team. To help us process your claim quickly, please provide your proof of purchase, product model number, serial number, and a description of the issue. Photos or videos may also be requested to assist with troubleshooting.
Repairs & Replacements
Where a valid warranty claim is approved, the manufacturer or Climate Bros will determine whether the product should be repaired, replaced, or another suitable solution provided. Replacement products may be new or refurbished with equivalent performance and functionality.
Customer Responsibilities
Customers are responsible for using the product according to the supplied user manual and maintaining the unit as recommended. Regular filter cleaning, proper ventilation, and routine maintenance help ensure optimal performance and may be required to maintain warranty eligibility.
Limitation of Warranty
This warranty applies only to manufacturing defects and does not extend beyond the remedies described in this policy. To the fullest extent permitted by law, Climate Bros shall not be liable for indirect, incidental, or consequential damages arising from the use or inability to use the product.
Manufacturer Support
Some warranty services may be carried out directly by the product manufacturer or an authorised service centre. Where applicable, Climate Bros will assist customers throughout the warranty process and provide guidance on the next steps to ensure claims are handled efficiently.
Changes to This Warranty Policy
Climate Bros reserves the right to update or amend this Warranty Information page at any time. Any changes will become effective immediately upon publication on our website.
Contact Us
If you have any questions regarding these Terms of Use, please contact our team.
Email: info@climatebusters.co.uk
Phone: 07557 989109
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