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Privacy Policy
At Climate Bros, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website, purchase our products, or contact our team.
Information We Collect
We may collect personal information that you voluntarily provide when you place an order, request a quotation, subscribe to our newsletter, or contact us. This information may include your name, email address, phone number, billing and shipping addresses, and payment details. We also collect non-personal information such as browser type, device information, IP address, and website usage data to improve your browsing experience.
How We Use Your Information
Your information helps us process orders, deliver products, provide customer support, and respond to enquiries. We may also use your details to improve our website, personalise your shopping experience, send order updates, and share promotional offers if you have chosen to receive marketing communications. We never sell your personal information to third parties.
Payment Security
All online payments are processed through trusted third-party payment providers using secure encryption technology. Climate Bros does not store your full payment card details on our servers. We take reasonable precautions to ensure your payment information remains secure throughout the checkout process.
Cookies & Analytics
Our website uses cookies to improve functionality, remember your preferences, and analyse website traffic. These cookies help us understand how visitors interact with our website so we can continually improve our products, services, and user experience. You can manage or disable cookies through your browser settings at any time.
Sharing Your Information
We only share your information when necessary to fulfil your order or provide our services. This may include delivery partners, payment processors, website hosting providers, and trusted service providers who assist in operating our business. All third parties are required to handle your information securely and in accordance with applicable privacy laws.
Your Rights
You have the right to access, update, correct, or request the deletion of your personal information where applicable. You may also opt out of receiving marketing communications at any time by following the unsubscribe link in our emails or by contacting our customer support team directly.
Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Once your information is no longer required, it will be securely deleted or anonymised.
Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact our team.
© We are committed to protecting your privacy and maintaining the security of your personal information.